FAQ's
Do you offer a free consultation?
Yes. A complimentary 15-minute consultation is available to answer initial questions and determine whether therapy is the right fit.
Are you currently accepting new clients?
Yes. New clients are currently being accepted, with appointments typically available within two weeks.
Are sessions offered online or in person?
Both online and in-person sessions are available. Online therapy is offered via secure Zoom throughout British Columbia and Alberta. In-person sessions are available in Kelowna.
How long is each session?
Individual therapy sessions are 50 minutes in length. Couples sessions are 75 minutes.
Do you offer direct billing?
Direct billing to most insurance providers is not available at this time, with the exception of Medavie, Blue Cross and Canada Life.
Psychological services are often eligible for reimbursement through extended health benefit plans. Clients are responsible for confirming coverage with their insurance provider. Receipts are provided for reimbursement submission.
How will I know if it's the right fit?
A complimentary 15-minute consultation is available to help determine whether therapy feels like the right fit. In most cases, one or two sessions are enough to assess comfort and compatibility.
What can I expect during the first session?
The first session is a 50-minute appointment focused on understanding your current concerns, personal background, and goals for therapy. This initial assessment helps establish a clear understanding of your needs. In subsequent sessions, we develop a structured plan and begin working toward meaningful and sustainable change. The frequency and duration of therapy are individualized based on your goals and preferences.
What is your cancellation policy?
A minimum of 48 business hours’ notice is required to cancel or reschedule an appointment without charge. Late cancellations are subject to a fee of $125 for individual sessions and $175 for couples or family sessions. Missed appointments are charged at the full session fee. Cancellation fees are waived in cases of illness or emergency.
How do I book an appointment?
Virtual appointments may be booked directly by clients through the secure online booking system. In-person appointments are scheduled exclusively with the therapist during sessions or via email, as they are not available through the online booking system.